Frequently Asked Questions (FAQs)
1. How can I place an order?
Visit our online store at Fashion BTQ.
Browse through our collections and click on the desired item.
Select your size and quantity, then click "Add to Cart".
Review your order and proceed to checkout.
Follow the steps to complete your purchase.
2. What forms of payments do you support?
We welcome all major credit cards (Visa, MasterCard, American Express), along with ShopPay, ensuring a secure and convenient checkout process.
3. How can I track my order?
Once your order is on its way, we'll send you a confirmation email with a tracking number. This unique code allows you to monitor the progress of your shipment in real-time on our "Track Order" page. You'll see updates on its location and estimated delivery timeframe, keeping you informed every step of the way.
4. Do you ship internationally?
We currently ship within the United States and Canada, but are always looking to expand our reach!
5. What is your return policy?
Our 'Returns & Exchanges' page has everything you need to know about our policy and how to easily return an item.
6. How do I contact customer support?
Have a question? Our friendly customer support team is here to help! Just shoot us an email at support@fashionbtq.com and we'll be happy to assist you.
7. Can I modify or cancel my order after placing it?
We want to make sure you get exactly what you want! To ensure a smooth delivery, please carefully review your order details before finalizing your purchase.
8. What if an item is out of stock?
Can't wait to get your hands on this item? Sign up for alerts and we'll let you know as soon as it's back in stock! In the meantime, discover similar styles you might love in our collection.
9. How do I care for my products?
Find basic care instructions for any item on the product page. For detailed guide and tips or any other questions, our friendly customer support team is just an email away!
10. Do you offer gift cards?
Yes! We do offer gift cards. With our electronic gift cards, you can give the gift of choice, allowing your friends and family to discover their perfect fashion finds.
Still have questions? Our amazing customer support team is here to make your shopping experience delightful! Feel free to reach out to us at support@fashionbtq.com.
